Our policy on cancellations, late notice and missed appointments.
Last updated: May 2025
We will always endeavour to give you as much notice as possible if we need to reschedule or cancel an appointment due to illness or other unforeseen circumstances. If we cancel with less than 24 hours' notice, no charge will be made and an alternative appointment will be offered at the earliest opportunity.
If you cancel or reschedule an appointment with more than 48 hours' notice, no charge will be made. You are welcome to rebook at a mutually convenient time.
If you cancel or reschedule with less than 48 hours' notice, 50% of the session fee may be charged. This is because the appointment slot is difficult to fill at short notice.
If you cancel with less than 24 hours' notice or do not attend without any notice, the full session fee will be charged. Repeated non-attendance may result in discharge from the service.
Workshop bookings are non-refundable once confirmed unless the event is cancelled by Noor Psychology. If you are unable to attend, you may transfer your booking to another person at no extra charge with at least 48 hours' notice.
We understand that genuine emergencies arise. Cancellation fees will be waived or reduced at our discretion in cases of serious illness (with evidence if appropriate), bereavement or other unforeseen emergencies. Please contact us as soon as possible in these situations.